WGTicket v2 - Kundensupport in Perfektion

WGTicket v2 ist unser Kundensupport System mit dem Sie Ihre Email & Support Kommunikation effizient im Team und nachhaltig händeln werden. Ticketsupport, Kundenverwaltung, Kundenbewertungen, Kanban Projektverwaltung, Telefonintegration, Kalender, FAQ Datenbank und mehr...

Webgreat Ticketsystem WGTicket v2

Reaktionszeit = Ihr Kapital

Es ist Wurscht: e-Commerce Unternehmer, IT Dienstleister, Steuerberater, Rechtsanwaltskanzlei, Mediziner oder Handwerker. Kunden wollen bedient werden! Oder fallen bei Ihnen die gebratenen Tauben vom Dach? - dann guten Appetit. Kunden die mit einem Auftrag drohen, fragen in der Regel nicht nur bei Ihnen an, sondern bei vielen Ihrer Mitbewerber auch. Überzeugen Sie durch organisierte & schnelle Bearbeitung von Support Fällen, Retourenanforderung oder Neukundenanfragen.

Persönliches Dashboard

Ihr persönliches Dashboard gibt Ihnen einen schnellen Überblick über alle zu erledigenden Aufgaben.

Persönliches Email Postfach

Übernehmen Sie Emails als Tickets, erstellen Sie Aufgaben aus Emails oder legen Sie Termine an.

Ticket Listen

Tickets werden nach Status sortiert um stets den Überblick zu behalten.

Telefonie Integration

Systeminternes Anruf-Routing, Anrufe werden automatisch zugeordnet und gewährleisten einen exzellenten Kundenkontakt.

Kunden & Kontakte

Zentrale Oberfläche für alle Ihre Kunden- und Kontaktdaten. Schaffen Sie eine standardisierte, jedoch individuelle Kundenbetreuung.

Untenehmen & Organisationen

Zentrale Oberfläche für alle Ihre Unternehmen- und Organisationsdaten. Erfassen Sie jegliche Informationen.

Projekte & Kanbanboards

Stets Status Quo im Blick. KanBan Projektverwaltung die nicht nur höchst effizient ist, sondern auch Spaß macht.

Terminlisten & Kalender

Erstellen Sie Termine aus Emails, Tickets, Aufgaben oder Projekten. Synchronisieren Sie Ihre Termine per CalDav.

Aufträge & Bestellungen

Aufträge und Bestellungen aus Drittsystemen wie ShopSoftware oder Warenwirtschaftssystemen stets griffbereit.

FAQ Datenbank

Wissensdatenbank die mit jeder Supportanfrage mitwächst. Erstellen Sie im Team eine mächtige Wissensdatenbank.

Antwortvorlagen

Vordefinierte Antwortvorlagen die mit Platzhaltervariablen dynamisch mit Informationen gefüllt werden, helfen Tickets schnell zu bearbeiten.

Kollegen & Organigram

Transparente und visuelle Darstellung der Belegschaft als Organigram. Ansprechpartner und Verantwortungsbereiche auf einen Blick.

Entwickler Commits Live Stream

  • 204 Restructure error pages, remove extra module, modifier error views on global views folder
  • 203 Add Inactivity Check JS File
  • 202 Add Show Visitor IP Adress on Maintenance Page
  • 201 Allow IP Adress Array on Maintenance move to config.php.
  • 200 Maintenance active, allow Ips. Add Dynamic Configstore Librarie to load from db
  • 199 Remove Maintenance allow Ip Array from config file, add this to DB and get over Configstore librarie
  • 198 Merge remote-tracking branch 'origin/master'
  • 197 Allow IP Adress Array on Maintenance move to config.php.
  • 196 Merge branch 'InactivityTracking' into 'master' Add Inactivity Tracking, Display Warning and redirect to Lockscreen Page See merge request webgreat07/wgticket2!19
  • 195 Add Inactivity Tracking, Display Warning and redirect to Lockscreen Page
  • 194 Add Inactivity Tracking, Display Warning and redirect to Lockscreen Page
  • 193 Merge remote-tracking branch 'origin/master'
  • 192 Add User Lockscreen Page
  • 191 Merge branch 'RegisterModule' into 'master' Add Register Module See merge request webgreat07/wgticket2!18
  • 190 Add Register Module
  • 189 Add Register Module
  • 188 Change old Methode from old Event System to new - Events::getEvents()
  • 187 Add Event Trigger to 404 Error Module
  • 186 Add Event Trigger to Systemcheck Module
  • 185 Change User Logout URL
  • 184 Add Events to Events.md
  • 183 Add JS Trigger, open all User Tabs from DB/Session
  • 182 Add Event Trigger to Template Layout Module
  • 181 Add Event Trigger to Maintenance Modul, Change Website to System
  • 180 Merge remote-tracking branch 'origin/master'
  • 179 Fix WGTabs Trigger JS
  • 178 Add Auth Module, Add Form to Autoload, Set Session Name, Set CSRF Cookie Name
  • 177 Merge branch '404page' into 'master' Add 404 Error Module Page See merge request webgreat07/wgticket2!17
  • 176 Add 404 Error Module Page
  • 175 Add 404 Error Module Page
  • 174 Merge remote-tracking branch 'origin/master'
  • 173 Add Doc - Maintenance Module, Ifajax Librarie
  • 172 Merge branch 'MaintenanceModule' into 'master' Add Maintenence Module, Add IP Check to MY_Controller, Remove index.php from Config (URL) See merge request webgreat07/wgticket2!16
  • 171 Add Maintenence Module, Add IP Check to MY_Controller, Remove index.php from Config (URL)
  • 170 Add Maintenence Module, Add IP Check to MY_Controller, Remove index.php from Config (URL)
  • 169 Add Librarie Class Ifajax, check Controller Access is over Ajax or Not. Direct access redirect 404
  • 168 Remove old Assets Folder from Minify Module
  • 167 Remove Event Config
  • 166 Remove old Event Trigger
  • 165 Add Test Controller to display all Config as Array
  • 164 Buf Fix Extends brocken Controller - New MX Controller
  • 163 Add Dynamic Event Triggers in MY_Controller and Init Events New
  • 162 Add Commit to Events
  • 161 Remove old Event Files
  • 160 Remove old Event System Readme / Move JS Readme to docs
  • 159 Merge remote-tracking branch 'origin/master'
  • 158 Add Minify Config File to Autoload. Add assets Folder to Systemcheck
  • 157 Merge branch 'Template' into 'master' Template See merge request webgreat07/wgticket2!15
  • 156 Add Minify Module Example. Example to Trigger Event to add CSS/JS Files From Module/Extension
  • 155 Edit Minify Path to locate CSS/JS Files
  • 154 Add Minify Module Example. Example to Trigger Event to add CSS/JS Files From Module/Extension
  • 153 Edit Minify Path to locate CSS/JS Files
  • 152 Merge branch 'LoginMethod' into 'master' Login method See merge request webgreat07/wgticket2!14
  • 151 Add Example Login Module / Model / Librarie
  • 150 Automatic Module - Minify / Compress CSS/JS Recources
  • 149 Add Example Login Module / Model / Librarie
  • 148 Automatic Module - Minify / Compress CSS/JS Recources
  • 147 Add extension folder for third provider Module/Extensions. Add Config Multimodule Config
  • 146 Automatic Module - Minify / Compress CSS/JS Recources
  • 145 Merge branch 'Multimodule' into 'master' Add extension folder for third provider Module/Extensions. Add Config Multimodule Config See merge request webgreat07/wgticket2!13
  • 144 Add extension folder for third provider Module/Extensions. Add Config Multimodule Config
  • 143 Add extension folder for third provider Module/Extensions. Add Config Multimodule Config
  • 142 Merge branch 'LoginMethod' into 'master' Add Auth Model and Controller See merge request webgreat07/wgticket2!12
  • 141 Add Auth Model and Controller
  • 140 Add Auth Model and Controller
  • 139 Set Session save path dynamic to cache/tmp on application folder
  • 138 Add Events.md a list of Events. Add Event Triggers on CalDav PDO Class
  • 137 Merge remote-tracking branch 'origin/master'
  • 136 Add Event System to Composer Autoload / SabreDav add Events Support.
  • 135 Merge branch 'CheckSystem' into 'master' Add Systemcheck Module, Add Getter to MY_Loader.php to display information on Systemcheck See merge request webgreat07/wgticket2!11
  • 134 Add Systemcheck Module, Add Getter to MY_Loader.php to display information on Systemcheck
  • 133 Add Systemcheck Module, Add Getter to MY_Loader.php to display information on Systemcheck
  • 132 Update Admin Theme to v2.9.1
  • 131 Add Custom Logging with extra Params 2 modifier log filename
  • 130 Add Readme - Event System v2
  • 129 Remove ok Event Dispatcher / Add new Event Dispatcher v2.0
  • 128 Push for new Branch / Event Dispatcher v2.0
  • 127 Function 2 Hash all projectfiles - detect file manipulation on admin dashboard
  • 126 Function 2 Hash all projectfiles - detect file manipulation on admin dashboard
  • 125 Add Cache handler example and set developer bar 2 true
  • 124 Add rrules Example
  • 123 Add RRULE Parser over Composer
  • 122 Add iCal Parser over Composer
  • 121 Merge remote-tracking branch 'origin/master'
  • 120 DB Class add rows 2 save iCal Data 2 DB TODO: Refactoring DB Chema (DTSTART = URL ...)
  • 119 Merge branch 'CalDavClient' into 'master' Cal dav client See merge request webgreat07/wgticket2!10
  • 118 Extends Backend PDO Class. Add Methods 2 store Caldav information 2 Mysql DB
  • 117 Add Caldavclient Example
  • 116 Add Caldavclient Librarie
  • 115 Extends Backend PDO Class. Add Methods 2 store Caldav information 2 Mysql DB
  • 114 Add Caldavclient Example
  • 113 Add Caldavclient Librarie
  • 112 Merge branch 'Sabredavcontroller' into 'master' Sabredavcontroller See merge request webgreat07/wgticket2!9
  • 111 Add SabreDav Plugin 2 Extend Email Plugin. TODO implements Mailhandler
  • 110 Add SabreDav Server to Vendor. Autload this. Add Controller Cal, Add Config items 2 confog for cal / card Dav
  • 109 Add SabreDav Plugin 2 Extend Email Plugin. TODO implements Mailhandler
  • 108 Add SabreDav Server to Vendor. Autload this. Add Controller Cal, Add Config items 2 confog for cal / card Dav
  • 107 Add CalDav/CardDav Sync Server
  • 106 Info 2 Readme - Bugfix Imap Library
  • 105 Remove pre
  • 104 Add Imap class examples
  • 103 Add HTMLFilter 2 remove inline Styles on Emails
  • 102 Add Library Html2Text
  • 101 Big Fix CI - MY Controller
  • 100 Remove Commits
  • 99 Add IMAP Librarie / Add Example Controller 2 fetch Emails
  • 98 Merge branch 'LogModul' into 'master' Add log file picker See merge request webgreat07/wgticket2!8
  • 97 Add log file picker
  • 96 Add log file picker
  • 95 Merge branch 'LogModul' into 'master' Log modul See merge request webgreat07/wgticket2!7
  • 94 Add Log Module
  • 93 Add Session 2 Autoload and set Session Path in Config
  • 92 Add Log Module
  • 91 Add Session 2 Autoload and set Session Path in Config
  • 90 Add multi Eventdispatcher Examples
  • 89 Add Debug Log
  • 88 Event Dispatcher add array_merge to arrgs
  • 87 Add MY_Controller
  • 86 Add TODO 2 implements Plugin management
  • 85 Add Dev Bar
  • 84 Add Dev Bar
  • 83 Add Event Dispatcher Examples and Global Hook Example
  • 82 Add Function 2 get all event dispatcher listeners
  • 81 Add App Logo
  • 80 Add URL Helper to Autoload
  • 79 Change Error Page Design
  • 78 Add New App Logo
  • 77 Test Commit API
  • 76 Add TODO Flag 2 Master.js
  • 75 Merge branch Emailview into master ...
  • 74 Add Email View
  • 73 Neue JS Funktion um geoeffnete Tabs per Ajax automatisch zu aktualisieren
  • 72 Add more Items to json file for Ticket Tables
  • 71 Add Webgreat Search Builder @todo Fix This
  • 70 Merge branch MinifyJSCSS_Library into master ...
  • 69 Add Library to Compress and Minify JS / CSS Files
  • 68 Merge branch StructurJS into master ...
  • 67 Restructure CSS/JS Files to Folder, Add Readme Files
  • 66 Add Readme Folder
  • 65 Add Info
  • 64 Merge branch querybuilder into master ...
  • 63 Add Query Builder View
  • 62 Add Query Builder 2 generate Custom Search
  • 61 Merge branch Kalender into master ...
  • 60 Add Calendar View
  • 59 Add Correct WGTabs Link to board 2
  • 58 Add Right Click to close Tab
  • 57 Add Pace Page Loader under Main Nav, Load when Page Loading and when Ajax Call
  • 56 Add Pace Loader on Page Load and Ajax Call, Add Board Template 2
  • 55 Funktion um Tabs automatisch neu zu laden wenn gewechselt oder geklickt wird.
  • 54 Change Tabs JS, add li wgt_active class. Damit gezielt die Ajax Tabs angesteuert ...
  • 53 Add Favorit to Projektlist and add Projekt Favorit Nav
  • 52 Change Kollegen Favoriten Titel
  • 51 Add Kollegen List, Kollegen Favoriten, add Projektboard Link to Projekt Lists
  • 50 Add Projekt List View
  • 49 Change User Image, Add Sortable on WGTTabs
  • 48 Add Organigram View
  • 47 Add Organigramm Plugin
  • 46 Add Email view
  • 45 Uncommit JS Function for Ticket Detail Tabs
  • 44 Add Ticket View Lists, Fix CSS Color Bug
  • 43 Add New Page Prio Ticket List, Add CSS Classes to set color Border on Ticket list pages
  • 42 Add App Tabs Overflow Scroll
  • 41 Ticket Detail View, Add Editor
  • 40 Add LiveLog and Hashfile Function for Admins / Debug
  • 39 Add EventDispatcher Example
  • 38 Add Event Dispatcher Class
  • 37 Strukture Menu Left Side
  • 36 Add Ticket Customer Viewed on Date / Time
  • 35 Add Feature Taskboard, Klick Buttons to show sidebar
  • 34 Add Contact Details on Ticket View
  • 33 Add TODO List to Taskboard ITEM
  • 32 Add Contakt Informationen on Ticket Detail View
  • 31 Rename Ticket Header Titles
  • 30 Add Feature, Modal on click get Emailid, Clipboard 2 Copy Emailadress
  • 29 Add Feature, Delete Row
  • 28 Add Feature, Add Color to new Item. Add CSS, Remove + Icon when click new row title
  • 27 Fix Error Message: The select2('data') method was called on an element that is not using Select2.
  • 26 Add Feature, Add Item Abbord, Fix CSS Column Width
  • 25 Add Function, Add new Item
  • 24 Taskboard Add New Row Animate Effect
  • 23 New Item after new Row dont function, add Tags auto focus/klick
  • 22 Remove Debug Alert
  • 21 Add Feature Image Upload dropzone
  • 20 Taskboard Add Feature, Add Tags and Title, Input Placeholder
  • 19 Add Feature New Item Tags on Taskboard Item
  • 18 Add Feature - Add Row per Click on Taskboard
  • 17 Add Taskboard horizontal scroll function
  • 16 Fix Problems with Taskboard Row Title Rename
  • 15 Add Function Edit Taskboard Panel Title
  • 14 Add Form to add new Item to Taskboard list
  • 13 Add Taskboard Row Change Color function
  • 12 Fix Taskboard Drag Position of this Element
  • 11 Add Tasklist Feaure
  • 10 Beauutify JS
  • 9 Taskboard Drag Drop Fix
  • 8 Add Taskboard - Row Drag Drop function
  • 7 Add Taskboard Template
  • 6 Add Css Files
  • 5 Add Offline Warning Function & Message
  • 4 Create Taskboard View
  • 3 Create Developer Bar and set to False
  • 2 Create the First Module
  • 1 Initial push

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Wenn Sie Interesse an unserem Produkt haben, können Sie sich als Beta Tester vormerken lassen. Sobald der Entwicklungsstand für einen Beta Test erreicht ist, nehmen wir mit Ihnen Kontakt auf.


WGTicket Developer Stream